Agency on Record

At Least Your Chatbot is Cute, I Guess

Episode Summary

Almost every website has a chatbot these days. But are they useful? Do they drive engagement? Are they just gimmicky? Are they being misused? Are they powerful enough? Do they add a layer of annoyance to the experience? So many questions. Wish there was someone (or thing) we could ask them to. Mike and Jason just want Clippy back.

Episode Notes

https://www.niemanlab.org/2019/06/r-i-p-quartz-brief-the-innovative-mobile-news-app-maybe-chatting-with-the-news-isnt-something-most-people-really-want-to-do/